Help center
Inbox and contacts
Shared conversations, assignment, and the contact list.
Inbox
The inbox lists conversations for the connected number. Open a thread to reply, assign it, or change support status. Assignment to a teammate requires a plan that allows conversation assignment.
Contacts
Owners and admins can add or import contacts. Agents can view the list. Contacts are not capped by the messaging plan. Opt-out and campaign eligibility are checked when you send a campaign, not when a contact is saved.