Product overview
One WhatsApp Business number, five connected tools
Vowels Connect covers the inbox, templates, campaigns, event-triggered automations, and keyword-based conversation flows. Each tool works on its own, and all of them share the same contacts, templates, and conversation history.
How the pieces connect
Follow one customer through the platform
A single conversation can touch every part of the product. This is how they hand off to each other.
A campaign reaches an opted-in contact
You send an approved template to a validated audience. The recipient’s status moves from sent to delivered to read. Learn more about campaigns
The customer replies, and an automation runs
The reply is an inbound message, so a matching automation can add the contact to a group or send a follow-up template. Learn more about automation
They send a keyword and start a flow
A published flow sends buttons and a list. When the customer asks for a person, the flow hands off to the inbox. Learn more about conversation flows
An agent picks it up in the shared inbox
The conversation is assigned, the agent replies inside the service window, and marks it resolved. Learn more about shared inbox
Later, a template restarts the conversation
After the window closes, the agent sends an approved template from the composer to follow up. Learn more about templates
The tools
What each part of Vowels Connect does
Shared inbox
Every WhatsApp conversation for the connected number, with assignment, support status, quick replies, media, contact notes, and delivery ticks.
- Filters by owner and status
- 24-hour service window shown on each thread
- Working-hours auto reply
Campaigns
Send one approved template to a CSV upload or a saved contact group, after validation removes numbers that should not receive it.
- Variables per recipient
- Send now or schedule
- Delivery report per campaign
Templates
Build marketing, utility, or authentication templates with headers, variables, footers, and buttons. Submit them for Meta review and track their status.
- Pre-submission checks
- Sync statuses from Meta
- Test send to your own number
Automation
Rules that run when a customer sends a message or a conversation is created, with conditions, branches, delays, and actions.
- Message contains, contact group, first message
- Send text or an approved template
- Add or remove contact groups
Conversation flows
Interactive conversations started by a keyword, designed on a canvas with text, buttons, lists, media, conditions, delays, and handoff.
- Preview without sending
- Publish with a unique keyword
- Hand off to the inbox at any step
Included across the platform
Analytics, contacts, and a developer API
These are not separate products. They support every tool above and are included according to your plan.
Analytics
Overview, messages, campaigns, and templates tabs, built from the statuses WhatsApp reports: sent, delivered, read, and failed.
Contacts and groups
Import and export CSV files, record opt-in, opt-out, or blocked status, tag contacts, and save groups for campaign audiences.
Developer API
Owners and admins create API keys with scoped access to messages, contacts, conversations, templates, campaigns, and media. Included from Growth.
Team and roles
Invite teammates as admins or agents. Each plan sets how many people, including the owner, can use the workspace.
WhatsApp connection
Connect, reconnect, or refresh the number with Meta Embedded Signup, and see when webhooks were last received.
Help center
Step-by-step articles on prerequisites, templates, delivery states, plan limits, and connection errors.
Questions about the product
Do I need a WhatsApp Business account?
Yes. The company connects its own WhatsApp Business account through Meta Embedded Signup. Vowels Connect sends and receives on that account through the WhatsApp Cloud API.
Are automations the same as conversation flows?
No. Automations react to events such as an inbound message or a new conversation. Flows start when a customer sends the keyword of a published flow, then follow the steps you designed.
Which features are on the Free plan?
Free includes a single-user workspace with the inbox, contacts, templates, and up to 500 service messages a month. Campaigns, automations, conversation assignment, and keyword flows start on paid plans.
Can I connect more than one WhatsApp number?
A company workspace connects one WhatsApp Business number. Talk to Sales if you need a different setup.
Bring your WhatsApp Business number to your team
Create an account with your email, confirm it, set up your company, and connect WhatsApp through Meta Embedded Signup. The Free plan costs ₹0.