Privacy Policy

IT Vowels LLP operates Vowels Connect at vowelsconnect.com. This policy explains what the service stores when a company uses it to message customers on WhatsApp.

WhatsApp messaging

Vowels Connect sends and receives WhatsApp messages for the company that connects its own WhatsApp Business account. Message content, template sends, and delivery status come from that company and from Meta Platforms through the WhatsApp Cloud API.

Data we collect

We store the account email and name used to sign in, the company name, member roles, and invitations. For messaging we store contacts, phone numbers, opt-in choices, conversation history, message status, campaign recipients, and template definitions.

If a message includes an image, video, audio file, or document, we store that file so the company can open it in the inbox. We also store the WhatsApp Business account id, phone number, phone number id, display name, and business name needed to show the connection.

Meta and WhatsApp

Connecting WhatsApp uses Meta Embedded Signup. Meta provides a business token for that company's WhatsApp account. Vowels Connect encrypts the token before saving it and does not show it in the app. Message delivery uses Meta's WhatsApp Cloud API and webhook. Meta's own privacy policy applies to data Meta processes.

How long we keep it

Company data stays until the company owner deletes the company, or until we must remove it to meet a legal duty. Deletion removes that company's messages, conversations, contacts, campaigns, templates, stored media, and WhatsApp credentials. It does not remove another company's data.

The sign-in email remains so the person can use Vowels Connect again. Closing the login itself can be requested from the Data Deletion page.