Help center
Send a first message and delivery states
How a test template send works and what delivery statuses mean.
Test send
On Templates, pick an approved template and send a test to a number you are allowed to message. The send uses the connected WhatsApp account. Delivery is not assumed from clicking Send.
Inbox replies
Inside the customer service window after an inbound message, agents can send free-form text or media. After the window closes, use an approved template.
Delivery states
Sent, delivered, read, and failed come from WhatsApp Cloud API webhooks stored on the message. If a webhook has not arrived, the UI will not invent a delivered or read state.